Order Information: Orders typically ship within 24 hours, usually same day. Email confirmation with tracking or delivery information is emailed through the shipping carrier, such as USPS, Fed Ex, or UPS. International destinations may receive a tracking or delivery notification depending on the carrier selected, as well as the destination. International delivery times are based upon the carrier selected as well as possible delays in customs of the receiving country.
We want all our customers to be satisfied with their purchases. Should a problem or issue arise, please follow the guidelines below for sending a product back to us. The key to any issue is communication. Please email or phone us as soon as you realize that there is an issue or a problem with your purchase.
Refund and Return Policy: Money Back Guarantee on unopened items within 7 days. Store credit for unopened returns within 30 days. Before you return an item, you must e-mail us with a description of the problem, you must follow any instructions that we provide in response to your e-mail, and you must obtain our approval to return the item. If you return an item to us, you must meet all of the requirements listed below to be eligible for repair, replacement, or refund of the item price:
- Complete the RMA Request Form
- Return the item in the same condition as received with no damage, marking, or alteration.
- Include all packaging, accessories, manuals, etc.
- Include a copy of our invoice for the item.
- Pack the item for damage-free return shipping as if it is brand new and perfect, even if you believe that the product is defective.
- You must pay the cost to ship the item back to us.
- This return policy does not apply to Clearance Items, Discontinued items, or model changes stated by the manufacturer.
Ace Hobbies LLC
DBA RC Accessory
859 US Hwy 41 Byp S
Venice, Fl 34285